HOW CAN I MAKE A RESERVATION?
To reserve one or more sessions, we advise you to use the Booking system offered by each of the games. These are the steps you need to take:
- Enter the game you want to play, choosing it in the “Book now” section. Just underneath the game description you can find a calendar. You should choose the day and time you wish to play. At the right hand side of the calendar there are a few questions for us to know a bit more about your group and the button “Add to cart”
- After selecting the desired session, you will find a summary of the reserve that is to be performed. To complete the booking process you have to press the Payment button or if you want to choose more sessions at once, click the “Continue shopping” button on the bottom.
- On the last page you should introduce your data and choose your payment method. Your data will be protected by Spanish Law 15/1999 of December 13, Protection of Personal Data.
Once the payment has been done, the selected session or sessions will be confirmed.
CAN I PAY WITH CASH?
Yes, if it is a Last Minute (reservation made 2 hours before starting). To confirm the reservation you should call 0034 911 150 439 (from 10.00 AM to 9.00 PM) with a minimum of 2 hours before the starting time. If any problem/error with the page occurs for any reason which would make it impossible to pay you may pay in cash on the day before the game starts. But the price has to be exact, because we usually do not accept cash and we may not have change.
HOW MUCH TIME DO I HAVE TO CANCEL A RESERVATION?
- Three days before he date and time of the game: we give you your money back.
- Two days before the date and time of the game: Unfortunately we can’t you your money back. But we do give you the opportunity to choose another date and time, if you inform us by e-mail email@example.com.
- Same day (24h): unfortunately if you cancel on the same day we can’t give you your money back or offer you another session.
If due to reasons beyond to Clue Hunter (lack of electricity, server failures, etc.) the services cannot be offered, Clue Hunter will contact the people involved and we will look at alternatives to change reservations, cancel them or give you your money back.
HOW DO I CANCEL A RESERVATION?
Contact us by email firstname.lastname@example.org and state the date and time of you reservation, together with your name, ID reservation code and checking account to return the money. You can also do so by calling 0034 911 150 439 (from 10.00 AM to 9.00 PM) and we will do the cancellation for you.
CAN WE PARTICIPATE IF OUR GROUP IS OVER 5 PERSONS?
Sure, you can play with up to 10 people at once, as we have 2 escape rooms you can access at the same time. But there is a maximum of 5 per room.
IF THERE IS JUST TWO OF US, CAN WE PLAY?
Why not! The game becomes a bit harder, but if you dare to do so, you can also play in couples. In this case we recommend you to tell us so that we can fit the game level to make a perfec experience for you.
WE WILL BE MORE PEOPLE THAN WHAT I HAD WRITTEN IN THE RESERVATION, CAN WE PLAY?
Sure you can, there can be a total of 5 people at a time, no problem. The game is designed for groups from 2 to 5. If there is more than 5 people, some of you will not be able to play unless there is another room available, in which case you can distribute yourself between them, paying for the second room before starting.
I NEED AN INVOICE, HOW DO I GET IT?
You can receive your invoice by contacting us using the email email@example.com and stating your reservation number, date and time, together with the data necessary for the invoice (Name, CIF, Address, etc.). You can get it on the day of the session or we can send it to you by email in PDF format.
I HAVE A GIFT CODE FOR ONE OF YOUR ADVENTURES, HOW CAN I USE IT?
If you have a discount voucher or gift code, you can use it on our page when making the reservation. On the last page right before introducing our data and payment method, you will find the section “Promotional code”. Input the code and the discount will be applied instantly. Remember that the promotional codes have a specific validity and will expire within the period specified by Clue Hunter, which is usually no longer than 6 months.
I WANT TO GIVE A CLUE HUNTER GAME SESSION AS A GIFT. HOW CAN I DO THAT?
Contact us sending an email to firstname.lastname@example.org or call 0034 911150 439 (from 10.00 AM to 9.00 PM) and we will send you an email with all the information and steps to be taken. Or enter the Gift card section where you can easily make the purchase.
WHAT IF WE’RE LATE? CAN WE PLAY?
It depends on how late you arrive, if you are less than 15 minutes late, the game is done all the same, no problem. If you arrive later than that, the game cannot be started, and unfortunately, in this case, the rate cannot be refunded. To avoid this type of inconvenience, we recommend you to come in public transport, walk or with spare time to find parking spaces.
WE CAN’T MAKE A RESERVATION ONLINE, WHY?
Machines sometimes fail too… The possible online failures are usually due to the server, wait a few minutes and try again. It may also happen that we have interrupted online access, at any time and without prior notice, when this is necessary for technical, safety, control or maintenance reasons. In any case contact us and we will make the reservation for you for the date and time you want. You can send us an email at email@example.com or call 0034 911 150 439.